Questions buyers ask us

We supply businesses only: wholesalers, distributors, importers, retail chains, e-commerce sellers, hospitality groups and corporate procurement teams. We do not sell to individual consumers.

Minimum quantities depend on the product, the brand and current supply. We confirm any minimum on the quotation for each line rather than applying one figure to every order.

Use the Request a Quote form with as much detail as you can: product or model, quantity, destination country and preferred shipping method. You can attach a spreadsheet or RFQ. We review it and reply with availability and pricing for the lines we can supply.

Yes. Multi-category orders are common, and we can consolidate them into a single quotation and, where practical, a single shipment.

Wholesale pricing depends on quantity, specification, destination and current supply, so every price is issued by quotation. This keeps the figures you receive accurate for your order.

Availability is confirmed at the time of quotation. Product ranges on this website show what we can source. They are not a live stock list.

We source branded goods through traceable supply channels and do not trade in replicas or counterfeit goods. Where you need specific evidence of provenance for your market, tell us at the enquiry stage and we will confirm what documentation can be provided for that order.

Brand names on this website identify products we source or can enquire about for buyers. Unless a brand page states otherwise, listing a brand does not mean we are an authorised distributor or that the brand endorses us.

Warranty coverage depends on the brand, the product's region and the destination. We confirm the warranty position for each product on the quotation.

We can quote for many international destinations. Whether we can ship to a specific country depends on the products, the shipping options available and that country's import rules. Tell us your destination and we will confirm.

Depending on the order, we can coordinate sea freight, air freight or road freight through logistics partners. The right option depends on volume, value, urgency and any restrictions on the goods, such as lithium batteries.

Delivery terms are agreed per order and stated on the quotation and contract.

We share shipment updates and, where the carrier provides it, tracking references once goods are dispatched.

Documents depend on the shipment and destination. They typically include a commercial invoice and packing list, with transport documents issued by the carrier. Certificates of origin and other documents can be arranged where applicable and confirmed per order.

Import clearance, duties and local taxes at the destination are normally the buyer's responsibility unless agreed otherwise in writing. We provide the export paperwork your clearing agent needs.

Payment terms are agreed per order and confirmed on the quotation and contract.

Payment is only requested against a written quotation or proforma invoice issued in Hartline Trading L.L.C's name. Please verify bank details with us directly by phone before making any transfer.

Returns and claims for wholesale orders are handled according to the terms agreed on each contract.